Question 1

How quickly will I get a reply?

Accepted Answer

Our support team replies 24/7, usually within 15 minutes. Order issues sent with an order number are prioritised.

Question 2

Where do I find my order number?

Accepted Answer

Your order number (format BSG-XXXXXXX) is in your order confirmation email and in your Account dashboard under My Orders.

Question 3

Do you offer phone support?

Accepted Answer

Phone support is available for verified high-value orders. For fastest resolution we recommend email or live chat, which our agents handle in parallel.

Question 4

I haven't received my key — what now?

Accepted Answer

Check your spam folder and your Account dashboard. If it's still missing after 24 hours, email support with your order number and we'll resolve it immediately.

Question 5

Can I cancel an order before delivery?

Accepted Answer

Yes — contact us within minutes of placing the order. Once the key has been delivered or revealed, refunds follow our Refund Policy.

Question 6

How do I report a faulty key?

Accepted Answer

Send a screenshot of the activation error to our support team. We'll issue a replacement or full refund within minutes.

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